Flycast Partners Blog

As Information Technology departments in small to mid-sized organizations mature, they incorporate more of the processes and constraints previously[...]

Many organizations rush when trying to deliver a new product or service to their business. The need for delivery outweighs everything else because the[...]

Organizations everywhere have some concept of workload automation. Documented or not, a service desk cannot operate efficiently without underlying[...]

As all of you are aware, we are all still dealing with the COVID-19 pandemic. There is still a great deal of uncertainty and negativity that is[...]

2020 will go down in history as one of the most challenging years that businesses have ever faced. No other time in history have most companies[...]

Remember the days when modern technology did not dominate the world? Children played in their neighborhoods; Hide and Seek, Kickball, Baseball, or they[...]

Throughout our lives, we are each conditioned to look at situations as "win or lose". Our human instincts are to seek control of the circumstances to[...]

This article originally appeared on Software Testing News and OpsRamp.com.

Diversity is Key

There have been many types of research done by scientists, psychologists, sociologists, economists, and demographers that show how[...]

I am consistently surprised, as a consultant, by the number of people, departments, and companies who decide that a service management tool can only be[...]