Flycast Partners Blog

IT Operations As A Service

IT organizations that operate as a service are better able to support a company’s revenue generation efforts. But how can that be done in today’s[...]

By Bobby McCullough | March 10th, 2019 | 0 Comments

Digital Transformation

Revolution or Evolution 

“Digital Transformation” is the latest industry buzzword and many who write or talk about it do so as if they just discovered[...]

By Chuck Spencer | February 20th, 2019 | 0 Comments

The Digital Experience of BMC 

Many companies are at the forefront of technology within their industries in innovation and providing their customers a great digital experience with[...]

By Stephen Rast | February 10th, 2019 | 0 Comments

Monitoring Templates: The Easiest Path To More Effective Infrastructure Monitoring

Drive Scalable IT Operations With Monitoring Automation

With dynamic, distributed, and modular infrastructure, how do IT operations teams gain the[...]

By Flycast Partners | January 20th, 2019 | 0 Comments

Why ITIL 4?

By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?”[...]

By Chuck Spencer | January 9th, 2019 | 0 Comments

Why Information Technology Infrastructure Library Became a 4 Letter Word

In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as being a ‘4[...]

By Greg Gielda | December 11th, 2018 | 0 Comments

Developing Service Management Capabilities

The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies,[...]

By Chuck Spencer | November 29th, 2018 | 0 Comments

ITIL Training and Certification

Do you speak the language?

I have spent the last 20+ years working in the field of IT Service Management.  In that time, I have had countless[...]

By Kyle Hamilton | November 9th, 2018 | 0 Comments

“Help Desk Software” Is A Lot Like Gaming

And Other Fascinating Thoughts About ITSM Software Considerations  

I, am a gamer.

I know, I know, not something you really care about.  

But it’s[...]

By Greg Gielda | October 22nd, 2018 | 0 Comments

Change Management and the CMDB 

Over the past 5 years as an ITSM Consultant,  I've been involved in hundreds of customer engagements designing and implementing ITIL processes[...]

By Greg Gielda | October 16th, 2018 | 1 Comment

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