IT organizations that operate as a service are better able to support a company’s revenue generation efforts. But how can that be done in today’s[...]
Digital Transformation
Revolution or Evolution
“Digital Transformation” is the latest industry buzzword and many who write or talk about it do so as if they just discovered[...]
The Digital Experience of BMC
Many companies are at the forefront of technology within their industries in innovation and providing their customers a great digital experience with[...]
Monitoring Templates: The Easiest Path To More Effective Infrastructure Monitoring
Drive Scalable IT Operations With Monitoring Automation
With dynamic, distributed, and modular infrastructure, how do IT operations teams gain the[...]
Why ITIL 4?
By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?”[...]
Why Information Technology Infrastructure Library Became a 4 Letter Word
In the US in particular, we have a habit of calling out words we don’t care for, words that represent something reprehensible to us, as being a ‘4[...]
Developing Service Management Capabilities
The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies,[...]
ITIL Training and Certification
Do you speak the language?
I have spent the last 20+ years working in the field of IT Service Management. In that time, I have had countless[...]
“Help Desk Software” Is A Lot Like Gaming
And Other Fascinating Thoughts About ITSM Software Considerations
I, am a gamer.
I know, I know, not something you really care about.
But it’s[...]
Change Management and the CMDB
Over the past 5 years as an ITSM Consultant, I've been involved in hundreds of customer engagements designing and implementing ITIL processes[...]
