Flycast Partners Blog

Thomas Scheel

Recent Posts

Enterprise Management: Making the Connection

I am consistently surprised, as a consultant, by the number of people, departments, and companies who decide that a service management tool can only be[...]

By Thomas Scheel | March 10th, 2020 | 0 Comments

Maximizing Your Cherwell Services: Taking Cherwell Beyond Expectations

Cherwell Service Management is a world-class service management platform, with many features specifically designed to maximize configuration while[...]

By Thomas Scheel | January 20th, 2020 | 0 Comments

3 Considerations Before You Automate or Adjust Automation

“Practice does not make perfect. Perfect practice makes perfect.” —Vince Lombardi

By Thomas Scheel | January 10th, 2020 | 0 Comments

Why Did You Buy Your ITSM Tool?

Getting The Most From Your Service Management Platform

As more and more companies purchase new service management platforms, or make changes to their[...]

By Thomas Scheel | March 29th, 2017 | 3 Comments

ITIL, SLA, and Triage

ITIL® Compliance Or Proper Triage Methodologies?

Ah, yes, the good ol’ days. A customer calls into the Service Desk, opens a ticket, the ticket gets[...]

By Thomas Scheel | March 23rd, 2017 | 4 Comments
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