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Cristy Castaño

Recent Posts

ITIL Problem Management Teams

Diversity is Key

There have been many types of research done by scientists, psychologists, sociologists, economists, and demographers that show how[...]

By Cristy Castaño | March 20th, 2020 | 0 Comments

Change Management: It's Not All About Technology

Don’t forget about the People! 

When it comes to change management, everyone always talks about the technical aspects of a change and how to make sure[...]

By Cristy Castaño | February 10th, 2020 | 0 Comments

ITIL Problem Management Primer

Getting To The Root Of The Problem What is Problem Management?

The objective of the Problem Management process, according to ITIL®, is: “To prevent[...]

By Cristy Castaño | May 10th, 2018 | 62 Comments

Gender Roles In Problem Solving

Men Are From Mars, & Women Solve Problems

I do believe that women and men are equal, yet uniquely different. One of the ways in which this difference[...]

By Cristy Castaño | March 10th, 2017 | 3 Comments
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