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Chuck Spencer

Recent Posts

Continual Improvement Is Not Just For IT!

Like most concepts and approaches in ITIL®, the Continual Improvement Approach can be used not just for IT Service Improvements but for any[...]

By Chuck Spencer | November 14th, 2019 | 0 Comments

What's In Your CMDB?

When working with clients to implement a new ITSM tool or processes I am often asked “What should be in our CMDB?”

Like any good consultant/analyst I[...]

By Chuck Spencer | October 10th, 2019 | 0 Comments

The Guiding Principles of ITIL 4

One of the key concepts within ITIL® 4 is the Guiding Principles. First introduced as part of the ITIL® Practitioner and modified slightly in ITIL® 4,[...]

By Chuck Spencer | April 20th, 2019 | 0 Comments

Digital Transformation

Revolution or Evolution 

“Digital Transformation” is the latest industry buzzword and many who write or talk about it do so as if they just discovered[...]

By Chuck Spencer | February 20th, 2019 | 0 Comments

Why ITIL 4?

By now you have no doubt heard that ITIL 4 is coming and if you are like most, there are a lot of questions, the biggest of these being simply “Why?”[...]

By Chuck Spencer | January 9th, 2019 | 0 Comments

Developing Service Management Capabilities

The Wikipedia describes IT Service Management by saying that “IT service management (ITSM) refers to the entirety of activities – directed by policies,[...]

By Chuck Spencer | November 29th, 2018 | 0 Comments

Understanding The ITIL Service Lifecycle

A Practical Guide to Using the ITIL® Service Lifecycle Approach

This a practical guide to using the ITIL® Service Lifecycle approach. It is an approach[...]

By Chuck Spencer | March 12th, 2018 | 3 Comments
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